Now Hiring - Insurance Personal Lines Account Manager - Intermediate (Remote) in Los Angeles, CA

Why USAA? Lets do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission to give back to those who did. Were working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. Theyre what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
We are seeking a dedicated Personal Lines Account Manager II for our California Property department! This is a remote position in a call center type of environment, working full-time Monday-Friday 11:30AM - 8:00 PM CST (9:30AM-6:00PM PST).

You will work within defined guidelines and frameworks, advising on personal lines insurance products and provide appropriate coverage to members. In this role you will underwrite applications for USAA and multiple additional admitted and non-admitted carriers. Employees will adapt to each carriers unique underwriting, platform, and other critical guidelines, to ensure appropriate pricing for members with risk and exposure beyond USAA's appetite.

What you'll do:
Use a consultative approach to build rapport with members with various risk profiles to settle their needs and recommend and provide solutions based on expanded personal lines products which may include home, condominium, dwelling fire, renters, personal article's floater, umbrella, and specialty property (ex. Wind, coastal and brush) and provide relevant service offerings for issued products in all US states and territories.

Align the members needs to expanded personal lines products, evaluating USAA and additional carriers to address each members risk profile. Evaluate and adhere to USAAs and carriers unique underwriting criteria and process requirements for expanded personal lines products to ensure appropriate approval and pricing to issue and service member policy.

Underwrite policies using a critical thinking/resource-based approach to include property appraiser/permit search/carrier manuals/verifying data with supporting documentation, etc. vs. a system/member-led approach.

Demonstrate intermediate knowledge of USAA core systems as well as Agency systems including comparative rater, agency management system, and multiple systems to determine the appropriate product and terms to recommend to the member.

Effectively document all policy information, carrier correspondence, and carrier forms in Agency Management Systems/ Customer Relationship Management (CRM) systems to facilitate members insurance renewal process.

Provide expanded personal lines account service for members including policy changes, endorsements, renewals, cancellations, reinstatements, and record updates within agency systems. Track and follow up on sales opportunities with comparative rater systems and sales follow up.

Identify and manage existing and emerging risks that stem from business activities and the job role.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:
High School Diploma or General Equivalency Diploma.

1 year of insurance sales and service experience, and/or experience working in a Personal Lines multi-carrier insurance agency or broker setting.

Valid Property and Casualty Personal Lines insurance license for home state.

Excellent communication and customer service skills.

Knowledge of insurance rating and underwriting procedures.

What sets you apart:
4+ years Personal Lines Insurance experience.

Experience with an Agency Management System and/or Salesforce.

Experience collaborating with carrier underwriters, in multiple carrier environment.

Working knowledge of underwriting principles and current market trends.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $47,820.00 - $75,240.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
For more details on our benefits, please visit our benefits page on [please apply online]

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.